PRIVACY POLICY

Last Updated: January 5th, 2026

AUTO PARTS HP LLC ("AUTO PARTS HP," "Company," "we," "us," or "our") respects the privacy of our customers and Website visitors.

This Privacy Policy describes how AUTO PARTS HP LLC may collect, use, process, disclose, retain, and protect personal information when you visit our Website, purchase products, request automotive parts, submit vehicle information, create an account, communicate with us, subscribe to communications, or otherwise interact with AUTO PARTS HP LLC.

This Privacy Policy applies to information collected through www.autopartshp.com and other interactions with AUTO PARTS HP LLC where this Privacy Policy is referenced.

By using our Website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

The information we collect depends upon how you interact with AUTO PARTS HP LLC.

We may collect the following categories of information.

A. Personal and Contact Information

Information you provide may include:

  • First and last name;

  • Business or company name;

  • Billing address;

  • Shipping address;

  • Email address;

  • Telephone number; and

  • Other contact information you voluntarily provide.

B. Order and Transaction Information

When you purchase, return, replace, inquire about, or request a product, we may collect information such as:

  • Products ordered;

  • Products requested;

  • Order number;

  • Purchase amount;

  • Transaction date;

  • Shipping method;

  • Delivery information;

  • Order status;

  • Return information;

  • Replacement information;

  • Warranty claim information;

  • Customer-service history; and

  • Previous purchases.

We may retain this information as part of our business, accounting, fraud-prevention, customer-service, and warranty records.

C. Payment Information

Payments may be processed through third-party payment processors and financial-service providers.

Depending upon the payment method used, payment-related information may include:

  • Billing name;

  • Billing address;

  • Payment method;

  • Card type;

  • Limited payment-card information;

  • Transaction identifiers;

  • Authorization information;

  • Payment status; and

  • Fraud-prevention information.

Where payment-card information is processed directly by a third-party payment processor, AUTO PARTS HP LLC may not receive or store your complete payment-card number.

Third-party payment providers process payment information according to their own legal obligations, contractual requirements, and privacy practices.

D. Vehicle Information

Because AUTO PARTS HP LLC sells automotive parts and accessories, we may collect vehicle information to identify, source, recommend, verify, or fulfill automotive parts.

Vehicle information may include:

  • Vehicle year;

  • Make;

  • Model;

  • Trim;

  • Engine;

  • Engine code;

  • Transmission;

  • Drivetrain;

  • Vehicle Identification Number ("VIN");

  • Production date;

  • OEM part number;

  • Existing component information;

  • Vehicle mileage; and

  • Other vehicle specifications.

Vehicle information may be associated with an order, product inquiry, return, replacement, or warranty claim where reasonably necessary to provide our services.

E. Account Information

If our Website provides customer accounts, we may collect or process:

  • Account identifier;

  • Username;

  • Account preferences;

  • Saved addresses;

  • Saved vehicle information;

  • Shopping-cart information;

  • Order history; and

  • Other account-related information.

Authentication information may be processed through our Website platform or other service providers.

F. Communications

We may collect and retain information you provide when communicating with AUTO PARTS HP LLC through:

  • Email;

  • Website forms;

  • Telephone;

  • Customer-support inquiries;

  • Product inquiries;

  • Parts requests;

  • Return requests;

  • Replacement requests;

  • Warranty claims;

  • Reviews; and

  • Other correspondence.

G. Warranty and Replacement Information

When a customer submits a warranty or replacement claim, we may collect additional information reasonably necessary to evaluate and process the claim.

This may include:

  • Proof of purchase;

  • Vehicle information;

  • VIN;

  • Vehicle mileage;

  • Installation date;

  • Installer information;

  • Installation invoice;

  • Diagnostic reports;

  • Diagnostic trouble codes;

  • Photographs;

  • Videos;

  • Product serial numbers;

  • Product condition;

  • Description of the claimed defect; and

  • Other documentation relevant to the claim.

H. Device and Technical Information

When you access our Website, certain technical information may be collected automatically by us or our service providers.

This may include:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Referring website;

  • Pages visited;

  • Approximate geographic location derived from IP address;

  • Date and time of access;

  • Website interactions;

  • Session information;

  • Cookie identifiers; and

  • Similar technical information.

I. Marketing and Preference Information

Where applicable, we may collect:

  • Email-subscription status;

  • Communication preferences;

  • Product interests;

  • Marketing interactions;

  • Promotional interactions;

  • Advertising interactions; and

  • Information concerning products or categories viewed.

2. HOW WE COLLECT INFORMATION

We may collect information in several ways.

A. Information You Provide Directly

We may collect information when you:

  • Place an order;

  • Create an account;

  • Contact us;

  • Submit a contact form;

  • Request a product;

  • Request assistance locating an automotive part;

  • Provide vehicle information;

  • Request fitment assistance;

  • Submit a return request;

  • Submit a warranty or replacement claim;

  • Subscribe to communications;

  • Submit a review; or

  • Otherwise communicate with us.

B. Information Collected Automatically

Certain information may be collected automatically through:

  • Cookies;

  • Website technologies;

  • Server logs;

  • Analytics technologies;

  • Security systems;

  • Fraud-prevention systems; and

  • Similar technologies.

C. Information From Service Providers and Business Partners

We may receive information from companies and organizations that assist us with:

  • Website operation;

  • Payment processing;

  • Shipping;

  • Order fulfillment;

  • Product sourcing;

  • Fraud prevention;

  • Analytics;

  • Marketing;

  • Customer service;

  • Warranty administration; and

  • Other business functions.

3. HOW WE USE INFORMATION

AUTO PARTS HP LLC may use personal information for legitimate business and commercial purposes, including to:

  • Process customer orders;

  • Process payments;

  • Verify transactions;

  • Fulfill orders;

  • Ship products;

  • Provide tracking information;

  • Communicate regarding orders;

  • Locate requested automotive parts;

  • Source products through our supplier network;

  • Identify appropriate automotive components;

  • Evaluate vehicle compatibility;

  • Provide customer service;

  • Process returns;

  • Process replacements;

  • Evaluate warranty claims;

  • Prevent fraud;

  • Verify customer information;

  • Maintain customer accounts;

  • Maintain transaction records;

  • Operate our Website;

  • Improve Website functionality;

  • Understand Website usage;

  • Improve our inventory and services;

  • Respond to inquiries;

  • Maintain security;

  • Troubleshoot technical problems;

  • Manage inventory;

  • Communicate product availability;

  • Send requested communications;

  • Send marketing communications where permitted;

  • Maintain accounting and tax records;

  • Enforce our Terms & Conditions and other policies;

  • Establish, exercise, or defend legal claims;

  • Comply with legal obligations; and

  • Protect AUTO PARTS HP LLC, our customers, and others from fraudulent, unlawful, or harmful activity.

4. AUTOMOTIVE PARTS SOURCING

AUTO PARTS HP LLC maintains and utilizes a network of automotive-industry sources to locate and fulfill products for customers.

Depending upon the transaction, this may include:

  • Manufacturers;

  • Distributors;

  • Wholesalers;

  • Warehouses;

  • Suppliers;

  • Repair facilities;

  • Remanufacturers;

  • Fulfillment providers; and

  • Other automotive-industry partners.

When reasonably necessary to identify, source, verify, fulfill, deliver, replace, or warranty a product, we may provide these parties with limited information relevant to the transaction.

For example, a supplier may need vehicle information to verify compatibility or a shipping address to ship a product directly to a customer.

We seek to limit such disclosures to information reasonably necessary for the applicable purpose.

5. SQUARESPACE AND WEBSITE HOSTING

The AUTO PARTS HP LLC Website may be hosted and operated through Squarespace and its associated technologies.

Our Website provider may process information necessary to:

  • Host and display the Website;

  • Provide e-commerce functionality;

  • Maintain shopping-cart functionality;

  • Support customer accounts;

  • Maintain Website security;

  • Provide analytics;

  • Process Website interactions; and

  • Perform related services.

Information processed independently by our Website provider is also subject to its applicable privacy practices and contractual obligations.

6. PAYMENT PROCESSORS

AUTO PARTS HP LLC may use third-party payment processors to process customer transactions.

Payment processors may collect and process information necessary to:

  • Authorize payment