SHIPPING & RETURNS POLICY

Last Updated: January 5th, 2026

AUTO PARTS HP LLC ("AUTO PARTS HP," "we," "us," or "our") is committed to providing customers with reliable access to automotive parts, accessories, components, and assemblies through our inventory and extensive network of suppliers, distributors, warehouses, repair facilities, and other automotive-industry partners.

Please review this Shipping & Returns Policy before placing an order. By purchasing from AUTO PARTS HP LLC, you acknowledge and agree to this policy and our Terms & Conditions.

SHIPPING POLICY

1. STANDARD SHIPPING & HANDLING INCLUDED

Standard shipping and handling is included in the advertised purchase price of eligible products sold by AUTO PARTS HP LLC.

Customers generally will not be charged a separate standard shipping or handling fee for ordinary eligible parts.

The principal exceptions are:

  1. Custom service orders; and

  2. Parts, components, or assemblies weighing more than 50 pounds.

These orders may require additional shipping, freight, handling, packaging, crating, lift-gate, residential-delivery, or other transportation charges.

Applicable additional charges will be communicated or displayed as part of the applicable transaction whenever reasonably practicable.

2. PRODUCTS OVER 50 POUNDS

Products weighing more than 50 pounds are not covered by our standard included-shipping policy.

These products may include, but are not limited to:

  • Complete engines;

  • Complete transmissions;

  • Transfer cases;

  • Differentials;

  • Axle assemblies;

  • Subframes;

  • Large suspension assemblies;

  • Large body components; and

  • Other oversized or heavy automotive parts.

Shipping charges may vary according to weight, dimensions, origin, destination, carrier, freight classification, delivery requirements, and other applicable factors.

3. CUSTOM SERVICE ORDERS

Custom service orders may require separate shipping and handling charges.

A custom service order includes a product or service specially sourced, configured, assembled, modified, programmed, prepared, transported, or otherwise handled according to a customer's particular requirements.

Applicable charges will depend upon the nature of the order.

4. FREIGHT SHIPMENTS

Large or heavy products may require commercial freight transportation.

Freight delivery may require:

  • Commercial delivery address;

  • Loading dock;

  • Forklift;

  • Lift-gate service;

  • Residential delivery service;

  • Scheduled delivery appointment;

  • Customer pickup at a freight terminal; or

  • Other special delivery arrangements.

Additional freight services may result in additional charges.

Customers should inspect freight shipments before accepting delivery whenever reasonably possible. Visible shipping damage should be documented on the carrier's delivery receipt.

5. ORDER PROCESSING

Orders are processed after applicable:

  • Payment authorization;

  • Product availability confirmation;

  • Fraud screening;

  • Address verification; and

  • Fitment or vehicle-information verification, when necessary.

Processing time is separate from carrier transit time.

Certain products may be fulfilled directly from one of our suppliers, distributors, warehouses, repair facilities, or fulfillment partners.

6. MULTIPLE SHIPMENTS

Products within the same order may originate from different locations.

A single order may therefore arrive in multiple packages or shipments on different dates.

Customers will not be charged additional standard shipping solely because AUTO PARTS HP LLC elects to fulfill an eligible order from multiple locations.

7. DELIVERY ESTIMATES

Delivery dates and transit times are estimates unless a particular shipping service is expressly represented as guaranteed.

AUTO PARTS HP LLC is not responsible for delays outside our reasonable control, including carrier delays, severe weather, transportation interruptions, supplier delays, labor disruptions, natural disasters, or similar circumstances.

Customers are strongly encouraged not to schedule installation until the product has been delivered, inspected, and verified for correct application.

8. SHIPPING ADDRESS

Customers are responsible for supplying a complete and accurate shipping address.

AUTO PARTS HP LLC is not responsible for delays, failed deliveries, or additional carrier charges resulting from incorrect or incomplete information supplied by the customer.

Address changes requested after fulfillment has begun may not be possible.

9. TRACKING

Tracking information will be provided when available.

Tracking information may take time to become active after a shipping label is created.

Freight, supplier-direct, and specialized deliveries may use different tracking or delivery procedures.

10. SHIPPING DAMAGE

Customers should inspect merchandise promptly upon delivery.

If a product arrives damaged, contact AUTO PARTS HP LLC promptly and retain:

  • The product;

  • Original packaging;

  • Shipping container;

  • Shipping labels;

  • Packing materials; and

  • Applicable carrier documentation.

Photographs or other documentation may be required to process a shipping-damage claim.

14-DAY RETURN POLICY

11. RETURN WINDOW

AUTO PARTS HP LLC provides a limited 14-day return period beginning on the date of confirmed delivery.

A customer seeking to return an eligible product must contact AUTO PARTS HP LLC within 14 calendar days after delivery.

After this 14-day period expires, sales are final and products are not eligible for return or refund, except for qualifying replacement rights under our 180-Day Replacement Warranty or rights that cannot legally be excluded.

The 180-Day Replacement Warranty is not an extension of the 14-day return period.

12. BUYER'S REMORSE

A customer may request an eligible return during the 14-day return period because of buyer's remorse.

Buyer's remorse includes situations where the customer:

  • Changes their mind;

  • No longer wants the product;

  • No longer needs the product;

  • Decides not to perform the repair;

  • Orders the wrong product;

  • Provides incorrect vehicle information; or

  • Otherwise requests a return for a reason unrelated to a qualifying product defect or an error by AUTO PARTS HP LLC.

For an approved buyer's-remorse return, the customer is responsible for all return shipping costs.

AUTO PARTS HP LLC does not provide prepaid return shipping for buyer's-remorse returns.

13. CONDITION OF BUYER'S-REMORSE RETURNS

To qualify for a buyer's-remorse return, the return must be requested within 14 days of confirmed delivery and the product generally must be:

  • Unused;

  • Uninstalled;

  • Unmodified;

  • Undamaged;

  • Clean;

  • Complete;

  • In resalable condition; and

  • Returned with applicable original packaging, hardware, accessories, labels, and documentation.

A return authorization does not automatically guarantee a refund. Returned merchandise may be inspected before final approval.

14. INSTALLED, USED OR ALTERED PRODUCTS

Installation constitutes use of an automotive product.

Products that have been installed, used, programmed, modified, damaged, contaminated, disassembled, or materially altered generally do not qualify for a buyer's-remorse return.

If an installed product is believed to be defective, the customer should submit a claim under the 180-Day Replacement Warranty.

15. RETURN AUTHORIZATION

Customers must contact AUTO PARTS HP LLC before returning merchandise.

Where applicable, we will provide return instructions and/or a Return Merchandise Authorization ("RMA").

Merchandise returned without authorization may be refused or delayed.

16. BUYER'S-REMORSE RETURN SHIPPING

Customers are responsible for the cost and risk of shipping an approved buyer's-remorse return to the location designated by AUTO PARTS HP LLC.

We recommend:

  • Trackable shipping;

  • Appropriate insurance;

  • Proper automotive-part packaging; and

  • Retaining proof of shipment.

AUTO PARTS HP LLC is not responsible for merchandise lost or damaged during customer-arranged return transportation.

17. DEFECTIVE PRODUCTS

A qualifying defective product is handled under the separate 180-Day Replacement Warranty, rather than as a buyer's-remorse return.

For an approved warranty replacement, AUTO PARTS HP LLC will be responsible for applicable standard shipping costs associated with the authorized replacement process.

The customer should follow the warranty claim procedure before returning a product believed to be defective.

18. INCORRECT PRODUCTS SENT BY AUTO PARTS HP LLC

If AUTO PARTS HP LLC materially ships a product different from the product ordered, the customer should contact us promptly.

After verification, AUTO PARTS HP LLC will arrange an appropriate correction and applicable standard shipping at no additional cost to the customer.

19. AFTER 14 DAYS

Once 14 calendar days have elapsed following confirmed delivery:

No buyer's-remorse returns or refunds will be accepted.

A qualifying defective product may instead be eligible for replacement under our 180-Day Replacement Warranty.

The warranty does not create a right to return a product for a refund.

20. 180-DAY REPLACEMENT WARRANTY

Eligible products are covered by the applicable AUTO PARTS HP LLC 180-Day Replacement Warranty, beginning on the date of confirmed delivery.

During this period, an eligible defective product may qualify for replacement subject to the terms of our Warranty Policy.

The warranty remedy is replacement, not a refund.

21. FITMENT

Customers are responsible for providing accurate vehicle information and verifying compatibility before installation.

Automotive fitment may depend upon:

  • Year;

  • Make;

  • Model;

  • Trim;

  • Engine;

  • Transmission;

  • Drivetrain;

  • VIN;

  • Production date; and

  • OEM part number.

A product ordered incorrectly by the customer may qualify for a buyer's-remorse return only if the return is requested within the 14-day return period and all other return requirements are satisfied.

22. ELECTRICAL AND ELECTRONIC PRODUCTS

Electrical and electronic products should be verified for compatibility before installation, programming, or connection to the vehicle.

Once installed, programmed, coded, flashed, altered, or otherwise used, such products generally do not qualify for a buyer's-remorse return.

A qualifying defect may remain subject to the 180-Day Replacement Warranty.

23. SPECIAL-ORDER AND CUSTOM PRODUCTS

Custom, specially sourced, programmed, VIN-specific, modified, assembled, configured, painted, machined, or otherwise personalized products may have additional return restrictions disclosed at the time of sale.

Because such products may be procured or prepared specifically for a customer, they may become non-cancelable or non-returnable once customization or procurement has begun, to the extent permitted by applicable law.

24. ENGINES, TRANSMISSIONS AND MAJOR ASSEMBLIES

Engines, transmissions, transfer cases, differentials, axle assemblies, and other major components may have additional installation, freight, inspection, return, and warranty requirements.

Because these products commonly weigh more than 50 pounds, standard shipping and handling generally is not included unless otherwise expressly stated.

25. REFUNDS FOR ELIGIBLE 14-DAY RETURNS

Once an eligible return has been received and inspected, an approved refund will generally be issued to the original payment method.

Financial institutions and payment processors may require additional time to post the refund.

Original freight, expedited shipping, custom shipping, special handling, or transportation charges already performed may be non-refundable, except where required by law or where the return resulted from an error by AUTO PARTS HP LLC.

26. CORE RETURNS

Products carrying a core charge are subject to separate core-return requirements.

Returning a core for core credit is not considered a buyer's-remorse return and does not extend the 14-day return period.

Core eligibility may depend upon condition, completeness, product type, and applicable return timing.

27. CONSUMER RIGHTS

Nothing in this policy is intended to eliminate or restrict rights or remedies that cannot legally be waived under applicable federal or state law.

28. CONTACT INFORMATION

For shipping questions, return requests, or replacement claims, contact:

AUTO PARTS HP LLC
Miami, Florida, USA

Website: www.autopartshp.com
Email: information@autopartshp.com
Phone: (855) 642-0245

Please have your order number and applicable product and vehicle information available.